Effective date: September 17, 2026

1. 30-Day Return Window

You may return most items within 30 days of the delivery date. To be eligible, items must be unused and in their original condition and packaging, with all accessories, manuals, and free gifts included. Proof of purchase is required.

2. Non-Returnable Items

• Items that have been used, installed, or damaged by the customer.
• Items missing original packaging, parts, or accessories not due to our error.
• Items marked "final sale" or "non-returnable" at the time of purchase.
• Gift cards, where offered.

3. How to Start a Return

1. Email [email protected] with your order number and the item(s) you wish to return.
2. We will reply with a Return Merchandise Authorization (RMA) and the return address.
3. Pack the item securely and ship it within 14 days of receiving your RMA.

Returns sent without an RMA may be delayed or refused.

4. Return Shipping Costs

For returns due to a change of mind, you are responsible for return shipping. If the return is because of our error (wrong or defective item), we cover return shipping and will provide a prepaid label. We do not charge restocking fees.

5. Refunds

After we receive and inspect your return, we will email you to confirm approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time for the refund to appear. Original shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. If you need a direct exchange for the same item (e.g., a defective unit), contact us and we will arrange it.

7. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or full refund, including shipping, at no cost to you.

8. Manufacturer Warranties

Some Products carry a manufacturer's warranty beyond our 30-day return window. For warranty claims outside the return window, we can help you contact the manufacturer, but the warranty is provided and honored by the manufacturer, not TechStore.